AI Solutions · 04 · Automation

Assistants · Agents · Workflows

AI automation.
Winning back time.

Assistants on your website, agents for recurring tasks, knowledge bases for your team and workflows that accelerate research, communication and documentation. Built with tools your company already uses – transparent, data-protection compliant and documented so that you can carry them forward yourself.

Book an initial consultationWhat you get
Creative studio in an old building at night with a long work table (AI-generated)

What you get

Processes that run by themselves – and a team that thinks again.

We do not automate what people enjoy doing, but what holds them up. Every solution is labelled, documented and handed over with clear responsibility.

  • 01

    Website assistant

    A dialogue assistant that advises your visitors in your tonality, answers questions and qualifies enquiries – recognisable as AI under Article 50 of the EU AI Act and trained on your brand memory.

  • 02

    Customer communication

    Draft replies for e-mail and forms, preparation of quotes and appointments, FAQ maintenance – with approval by your team.

  • 03

    Knowledge base

    Manuals, product data, brand rules and experiential knowledge as a searchable knowledge base for employees and assistants.

  • 04

    Agents for routines

    Research, reporting and documentation agents that independently prepare recurring tasks and submit results for review.

  • 05

    Workflows & integration

    Connecting website, CRM, newsletter, calendar and cloud – without media breaks. WordPress integration included.

  • 06

    Data protection & operations

    Selection of tools with European processing and data processing agreements, roles and permissions concept, logging.

  • 07

    Monitoring & maintenance

    Quality control of answers, updating of the knowledge base, adaptation to new models – as a support package.

Who it is for

For teams that spend too much time on the same old things.

Service

Companies with many enquiries

Hospitality, trades, law firms, retailers: the same questions, every day. An assistant answers them – your team takes care of the important ones.

Knowledge

Companies with scattered knowledge

Product data here, manuals there, experience in people’s heads: a knowledge base makes it findable – for people and assistants.

Scaling

Brands with growing communication

More channels, more languages, more locations: workflows maintain quality and tonality as volume grows.

How we work

How it works.

  1. Reading processes

    Where does waiting time arise, where duplicate work, where frustration? We watch, ask, measure.

  2. Prioritising

    Automating what delivers impact and limits risk. Not everything that is possible.

  3. Prototype

    A working assistant or workflow in two to three weeks – tested in real operations.

  4. Expansion

    Integration, knowledge base, roles, labelling, documentation. Handover to your team.

  5. Maintenance

    Monitoring, quality control, updates. Optionally as monthly support.

Result

Less friction. More time for what counts.

You receive working assistants and workflows, a maintained knowledge base, a roles and permissions concept, labelling under the EU AI Act and documentation your team can continue working with.

AssistantAgentsKnowledge baseWorkflowsIntegrationDocumentationSupport

Why it works

Automation is brand management in the engine room.

The thesis

Every automated answer speaks in the name of your brand. It must therefore be designed as carefully as your logo.

The reasoning

An assistant that answers incorrectly, impolitely or arbitrarily costs more trust than it saves time. An assistant that informs, speaks your language and knows its limits becomes the best employee in first contact.

The evidence

We build assistants and workflows from the brand perspective – with tonality, knowledge base and approval rules – and operate them for clients as well as for our own formats.

Frequently asked questions

Answered briefly.

Which tools do you use?

Model-agnostic: the most suitable systems for dialogue, automation and knowledge management, preferably with European data processing. We do not tie ourselves to one provider, and neither do you.

Does the assistant have to be recognisable as AI?

Yes. Since 2 August 2026, the EU AI Act requires that people can recognise when they are interacting with an AI system. We implement this in a way that creates trust rather than deterring.

What happens to our data?

It remains yours. We choose tools with data processing agreements, deactivate training permissions and document data flows. Sensitive data stays outside the systems.

How quickly will we see results?

A first prototype runs in real operations within two to three weeks. After that, you decide on the expansion.

Next step

Give your team
its time back.

Book an initial consultationAll AI Solutions

Note: the visuals on this page were created with AI support based on Universal Brands’ own designs and serve as illustration. Universal Brands is responsible for texts, selection and approvals.